A little know-how goes a long way
Try this first. Call when you need us.
Some plumbing issues start small. These practical checks can help you understand the problem—and may save a service call. If a check doesn’t help, stop and let us take a closer look.
Skip the DIY checks for an emergency.For a gas odor or immediate danger, leave the area and call 911 from a safe place. Stay away from water near electrical equipment. For sewage backups, stop using affected fixtures. In rentals, notify management.
01Toilet keeps running?
2–10 minutes
Start with the handle and tank before replacing anything.
- Make sure the flush handle returns to its resting position. Carefully lift the tank lid and check whether the chain is caught under the rubber flapper.
- If the chain is caught, free it gently so the flapper can sit flat. Don’t bend or force the parts.
- To check a quiet leak, add a few drops of food coloring to the tank. Wait 10 minutes without flushing. Color in the bowl indicates a leak; flush afterward to prevent staining.
It still runs, the water level keeps rising or the parts are worn. Send a photo of the inside of the tank.
Helpful photo: Inside the tank, with the lid safely removed.
02Weak flow at just one faucet?
5 minutes
Compare it with another faucet. A local restriction is different from low flow throughout the property.
- Check whether both hot and cold water are affected, and whether other faucets work normally.
- If your faucet has an aerator designed to unscrew by hand, turn the faucet off, cover the drain and remove it gently. Rinse loose debris and reinstall as the manufacturer directs.
- Stop if it is stuck or requires a special tool. Don’t force the finish or adjust the home’s pressure regulator.
Cleaning makes no difference, several fixtures are affected or the flow changed suddenly.
Helpful photo: The whole faucet and a close-up of the spout.
03One sink or shower drains slowly?
3 minutes
Visible hair and soap buildup at the strainer can slow a single drain.
- Put on gloves. Remove visible debris from the strainer or a stopper designed to lift out easily.
- Try a small amount of water and watch the level. Stop running water if it starts to rise.
- Avoid chemical drain cleaners, mixing cleaning products and pouring boiling water into the drain.
The blockage returns, other drains gurgle or more than one fixture backs up. Stop using affected fixtures and call.
Helpful photo: The fixture and the water level—without running more water.
04Water under the sink?
2 minutes
A simple check can help identify where the water is coming from.
- Stop using the sink. From a dry, safe area, check whether a bottle spilled or whether a pipe is wet. Keep away from outlets and electrical equipment.
- For an active supply leak, close the fixture’s shutoff valve only if you know which valve it is and can reach it safely. Never force a stuck valve.
- Place a container under a small drip if safe. Don’t loosen fittings or keep testing a leaking drain.
A pipe or connection is leaking, the cabinet stays wet or the water cannot be safely stopped.
Helpful photo: A wide view under the sink and a close-up of the wet connection.
05No hot water? Check the pattern.
2 minutes
These observations help separate a fixture issue from a building-wide interruption.
- Check one other faucet. Note whether the water is cold everywhere or only at one fixture.
- In an apartment or condo, check for a maintenance notice and contact management about any building shutoff.
- If safely visible, take a photo of the heater’s display or error code. Leave gas controls, electrical covers and safety valves alone.
Hot water does not return, the heater leaks or an error code remains. Photos help us plan the inspection.
Helpful photo: The whole heater, its model label and any displayed error.
06A cold night in the forecast?
Before freezing weather
A little preparation matters in Virginia, Maryland and D.C. winters.
- Disconnect outdoor hoses before freezing temperatures arrive and follow the faucet manufacturer’s winterizing instructions.
- Keep indoor heat on. Open sink-cabinet doors where pipes are exposed to cold air, keeping household chemicals out of children’s reach.
- Locate your indoor water shutoff before there is a problem. Never use a torch or open flame to thaw a pipe.
A faucet stops flowing in freezing weather, you see a split pipe or water appears as temperatures rise.
Helpful photo: The accessible affected pipe or outdoor faucet, from a safe position.
If the problem comes back, that is useful information—not a reason to keep repeating the same fix. Tell us what you tried so we can focus the inspection.
Less back-and-forth. A clearer next step.
Show us what’s happening.
Photos help us understand the setup, ask better questions and prepare for a visit. Include your city and a short description of the problem.
Attach photos directly in the form. A photo review may still require an on-site inspection.
One wide viewShow the fixture and nearby connections.
One close-upShow the leak, damage or error display.
The equipment labelInclude the brand and model, when relevant.
